Privacy Policy

Here at TrueDwell Inc. we respect the importance of your privacy, and we are committed to taking steps to ensure that your personal information is kept strictly confidential. We believe that you should know what information about you is collected when you use our Site, including our services through the Site, as well as how that information is used, maintained and, in some cases, shared. Therefore, we have created this Privacy Policy to set forth our privacy practices and policies. Your use of the Site indicates that you have read, accepted and unconditionally agreed to the Company privacy practices, as outlined in this Privacy Policy and any other applicable terms. This Privacy Policy is made part of our Terms and Conditions.



1. Contact Information.

If you fill out a profile with the Site or if you contact agents or landlords, we collect basic contact information about you (including your name, telephone number and email address) in order to be able to contact you and so agent and landlord subscribers can reply to you. We will not provide your contact information to other subscribers or non-subscriber users of the Site. However, if you register as a renter subscriber, subscribers and nonsubscribers to the Site will be able to see certain information that you might have provided including, first name, maximum desired rent, desired neighborhoods, desired apartment size, number of roommates, if you have pets, credit score, annual salary as part of your public profile on the Site. You may choose to provide your full contact information to subscribed agents and landlords with whom you wish to conduct business.

Also, in establishing your profile on the Site, we might require that you give us your income to indicate your income and tell us whether or not you have access to a guarantor and whether you are co-signing. This information will be displayed as part of your public profile on the Site available to agent and landlord subscribers, associated with your first name only unless and until you choose to provide your full contact information to particular agents and landlords.

1. Your Apartment Preferences.

As part of establishing your profile on the Site, you will be asked information regarding your apartment preferences, such as location you wish to live in, the maximum monthly rent you wish to spend, apartment size you are interested in and estimated moving date. These preferences will be displayed as part of your public profile on the Site to agent and landlord subscribers but only associated with your first name unless and until you choose to provide your full contact information to particular agents and landlords.

Agent / Landlord Reviews. You may also provide reviews on the Site of agents or landlords after you have worked with them. Any information you provide in these reviews will be displayed to other subscribers of the Site, including your first name. In addition, agents and landlords will be able to see that you wrote the review.


Contact Information. We collect from agent and landlord subscribers basic contact information (including your name, company name, real estate license, telephone number and email address) in order to be able to contact you as a subscriber and verify your status. We will display your contact information on your listings.

License. If your real estate license is expired or otherwise not current, we may notify renter subscribers of this fact.

2. Listings:

Any listings and related information you upload to the Site will be viewable by renter subscribers.

Reviews from Renters. If you receive a review from a renter it will be displayed to others as part of your public profile on the Site available to renter subscribers. You do not have the option to remove reviews.

3. Credit Card Information:

If you wish to subscribe to our site, we require payment at that time using a credit card. You will be asked to provide a valid credit card number, expiration date, name and billing address.

4. Evaluation and Feedback:

If you provide us with your own comments about our services, we may use your comments in our marketing and promotional materials and/or on the Site only if you give us permission to do so.

5. Special Offers, Promotions, Newsletters and Updates:

If you authorize us to do so in your profile, we will contact you, according to your privacy preferences to inform you of special offers, promotional deals, newsletters, and updates to our service offerings. Out of respect for your privacy, we allow you to choose the path and type of communication you receive. If you wish to update your settings, simply login to the Site and change your notification settings accordingly.


In addition to the sharing and disclosure of information described above, we may also share information about you as follows:

6. Third parties providing services on our behalf:

We may engage third parties to perform services in connection with the operation and marketing of our business. Examples of these services include:

(a) fraud protection and credit risk reduction, (b) product customization, (c) marketing and promotional material distribution, (d) Site evaluation, (e) data collection, storage, management, analysis and, where applicable, cleansing, (g) credit card processing; and (h) any other services designed to assist us in maximizing our business potential. These third parties may have access to this Site’s user information, including Personally Identifiable Information (“PII”), to the extent it is needed to perform their duties and functions.

7. Security:

We may release information about our users, including PII, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Site and applicable laws. We may also disclose such user information whenever we believe disclosure is necessary to protect the rights, property or safety of TrueDwell, or any of our respective affiliates, business partners, customers or others.

8. Aggregate Information:

We may disclose non-identifying, aggregated user statistics to third parties for a variety of purposes, including describing our services to prospective partners and other third parties. Examples of such non-personal information include the number of users who visited this Site during a specific time period or purchased a specific product through this Site.

9. Corporate change:

In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation PII, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of Company’s assets, or other fundamental corporate change, whatever form it may take. You will be notified via e-mail or prominent notice on our Site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. For clarification and the removal of doubt, TrueDwell specifically reserves the right to transfer or share a copy of PII collected pursuant to this Privacy Policy from this Site, off-line or otherwise, to the buyer of that portion of its business relating to that information


As is true of most websites, TrueDwell and our Service Providers gather certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP) information, referring/exit pages, operating system information, date/time stamps, and clickstream data. We and our Service Providers use this information, which does not identify individual users, to analyze trends, to administer the site and services, to track users' movements around the site and services, and to gather demographic information about our user base in aggregate. We do not link this automatically-collected data to personally identifiable information. We use one or more third-party tracking services that may use cookies to track non-personally identifiable information about visitors to our site in the aggregate for marketing research purposes.


Cookies are messages that web servers pass to your web browser when you visit Internet sites. Your browser stores each message in a small file, called cookie.txt. When you request another page from the server, your browser sends the cookie back to the server. These files typically contain information about your visit to the web page, as well as any information you've volunteered, such as your name and interests. We use cookies to help us to identify account holders and to optimize their experience on our Site. Cookies also allow us to hold selections in a shopping cart when a user leaves this Site without checking out. Also, we will use cookies to monitor and maintain information about your use of this Site. Most web browsers accept cookies automatically. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. For example, in the Internet Explorer menu bar, select: Tools Internet Options/Browsing History/Delete to view manual and automatic options. If you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Site.


Our web pages or e-mail messages may contain a small graphic image called a web beacon, which is sometimes also called a "clear gif", that allows us to monitor and collect certain limited information about our users, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small or invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to our web pages or to monitor how our users navigate our Site, and we may include web beacons in email messages in order to count how many of the messages we sent were actually opened or acted upon. We use web beacons to compile aggregate statistics about our Site and our marketing campaigns.


An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from this Site, our servers log your IP address. We may use IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the Site. We may associate your IP address with the PII you provide. We also may collect and store information about you that we receive from other sources to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.


We may from time to time use various outside ad-serving or other companies to serve advertisements on our Site. In the process of serving advertisements, such companies may use cookies, and may use information about your visits to our Site and other Sites in order to provide advertisements on our Site about products and services that may be of interest to you. By delivering ads on our Site, and the use of cookies, the ad-server is able to record what ads a user has seen, and what pages the user was viewing when the ads were delivered. This web usage information may be combined with other ad delivery information the ad-server has collected from your visits to our Site and other websites not affiliated with Company. This non-personally identifiable information is used as part of the ad-serving process for reporting, and to select and direct the ads you see on our Site and on other websites not affiliated with us.


The Site may offer you the possibility to connect your accounts from third party social media sites, such as Facebook and Twitter, through an application programming interface (API) or other software. By allowing the Site to connect with your accounts on such third party sites, you consent to our accessing the information in those accounts, which information may include PII. You likewise consent to our publishing on the Site any such information or actions you take on such third party sites. Additionally, you understand that by accessing the Site via your social media account, activity you engage in through the Site may be published on the third party site. It is your choice whether to use any such third party sites, and you understand that in some instances such third party sites may request to access and publish information about you or your friends from Company.


Personal information collected through Site and/or its services may be stored and processed in the United States or in any other country in which TrueDwell or its providers (or its or their affiliates or providers) maintain facilities. By using the Site and/or its services, you consent to any such transfer and processing of information outside of your country.


If you are under the age of 13, please do not use or access the Site or services in any way. We will not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have collected any personal information from children under 13, we will promptly delete such information from our databases.


TrueDwell may update this Privacy Policy from time to time, and when we do, we will also revise the "last updated" date at the top of this Privacy Policy. If we consider any change to this Privacy Policy to be material, we will place a prominent notice on the Site or we may notify you directly by e-mail, at our discretion. Changes are effective upon posting to the Site, unless we say otherwise in our notice, so please check this Site often for changes.


You may view or edit your personal information online by accessing your account for the Site at, using your username and password for the Site. Please feel free to contact us at [email protected] to assist in updating your personal information or if you have any questions regarding this Privacy Policy.